Terms & Conditions

Terms and Conditions of Covenant Courier & Transportation Services, LLC

Effective Date: February 1, 2025

Welcome to Covenant Courier & Transportation Services, LLC (“Covenant Courier”). These terms and conditions (“Terms”) govern your access to and use of our services, including but not limited to courier, Non-Emergency Medical Transportation (NEMT), and task-running services. By using our services, you agree to these Terms. If you do not agree, do not use our services.

1. Definitions

• Client: The individual or entity utilizing the services provided by Covenant Courier.

• Service(s): Includes courier, NEMT, and task-running services offered by Covenant Courier.

• Agreement: Refers to the contract formed by these Terms and any related documentation or agreements.

2. Eligibility

To use our services, you must be at least 18 years old and capable of entering into a legally binding agreement.

3. Services Provided

3.1 Courier Services

Covenant Courier provides package delivery services for individuals and businesses. It is the client’s responsibility to ensure that the contents of the package comply with all applicable laws and regulations.

3.2 NEMT Services

Our NEMT services are for individuals who require transportation for medical appointments or procedures. We are not a substitute for emergency medical services.

3.3 Task-Running Services

Task-running services include errands and other personal assistance tasks. All tasks must comply with applicable laws and regulations.

4. Booking and Payment

4.1 Booking

• All services must be booked in advance.

• Services are subject to availability.

4.2 Payment

• Payment is required at the time of booking unless otherwise agreed.

• Accepted payment methods include [list payment methods].

• Late payments may result in service delays or cancellations.

5. Cancellations and Refunds

• Cancellations must be made at least [insert notice period] in advance to receive a refund.

• No refunds will be issued for cancellations made after the notice period.

• Covenant Courier reserves the right to cancel services due to unforeseen circumstances. In such cases, a full refund will be provided.

6. Client Responsibilities

• Ensure accurate and complete information is provided during booking.

• Ensure that packages and tasks comply with all applicable laws and regulations.

• Treat Covenant Courier staff with respect and dignity.

7. Prohibited Items and Activities

• Illegal or hazardous materials.

• Activities that violate any laws or regulations.

• Abuse or misuse of our services.

8. Liability and Disclaimer

8.1 Limitation of Liability

Covenant Courier is not liable for:

• Loss, damage, or delays caused by circumstances beyond our control, including natural disasters or accidents.

• Indirect, incidental, or consequential damages.

8.2 Disclaimer

Services are provided “as is” without any warranties, express or implied.

9. Confidentiality and Privacy

Covenant Courier values your privacy. Please refer to our Privacy Policy for details on how we handle your personal information.

10. Termination

Covenant Courier reserves the right to terminate services for violations of these Terms or other applicable policies.

11. Dispute Resolution

Any disputes arising from these Terms will be resolved through [arbitration/mediation/court jurisdiction]. The governing law will be the laws of the State of Tennessee.

12. Amendments

Covenant Courier reserves the right to update or modify these Terms at any time. Changes will be effective upon posting.

13. Contact Information

For questions or concerns, contact us at:

• Phone: (931) 225-8000

• Email: info@covenantcourier.com

• Address: P.O. Box 2691 • Shelbyville, TN 37162

By using Covenant Courier’s services, you agree to these Terms and acknowledge that you have read and understood them. Thank you for choosing Covenant Courier & Transportation Services, LLC!